Paul Stuart-Higgs

Extensive Australian and International Experience

Paul`s career includes significant experience in the Tourism, Leisure, Facility Management, and the Accommodation industry. Working in both Government and the Private sectors. Paul has therefore experienced a lot of the good, a lot of the bad and also lot of the indifferent business models across a variety of tourism businesses and holiday park activities both here in Australia and in New Zealand. Paul spent a lot of time on Regional Tourism Boards (Waitomo Caves Cluster) in New Zealand.

I work with you

Paul`s experience and expertise relate directly to defining the direction, and the structure of organisations to achieve strategic goals. Paul has carried out large scale restructures of tourism businesses for both Commercial entities and Not for Profit Boards. Across Victoria, New South Wales, South Australia, and New Zealand.

Getting the best for you

Paul is focused on assisting entire organisations to get the best out of their business but also to help develop an understanding of what the goals for the business are at all levels. He also has a strong connection to the development of great experiences for guests from the smallest details of the customer journey, whether it`s on-line, the experience itself, and of course the post experience engagement. The great customer experience is central to increased revenue via great systems implemented by an engaged and agile workforce. Without these key elements the operations fail at one or more levels creating systemic failures that transition quickly to cultural roadblocks.

Helping you achieve your goals

As Peter so eloquently puts it. We understand at HPM, that with fast growth can come challenges. We wanted to be able to see businesses continue to thrive, whilst ensuring businesses owners can make the most of the success. We are also here to assist & help businesses that may need a push in the right direction. Either way, we pride ourselves on our integrity and will work with you and your team to achieve your goals for your business.

Contact us today to start a conversation about how we can help your business

Call us today

Testimonials

Brad – Owner BIG4 Golden River Holiday Park, Mildura.

Working with Peter and Paul we found them to be very approachable and extremely knowledgeable. They understood our business model along with our industry and were able to offer veryproductive and insightful views to progress our business. Above all their care and advice set these guys apart from the rest.

Fiona – Manager Big4 Figtree Holiday Park, Warrnambool.

From the time we introduced Assure at Figtree I felt much more in control of the management of all of our Health and Safety requirements. I was very pleased to see that the staff were able to use the system with ease. Peter and Paul were a great support during implementation and on an ongoing basis. The system is easy to use and gave me great confidence.

BIG4 Port Fairy Holiday Park has worked with HPM Australia for 4 years, and prior, with Paul Stuart-Higgs for 5 years both in his capacity as a private consultant and as a business development manager with BIG4 Holiday Parks. We value their insights into business, their digital and marketing skills and their up to date knowledge of Occupational Health and Safety. They provide valuable assistance in many other areas such as writing job descriptions, advertising for and interviewing of prospective staff as well as liaising with existing staff to ensure best work practices. They will set KPI’s, monitor and mentor staff and have provided a valuable conduit between staff and management. Paul and Peter have earned the trust and respect of our staff who will call for advice when needed. I would unreservedly recommend Peter and Paul of HPM Australia to assist in any business and would welcome any queries should there be any. Jenni Hider-Smith Owner BIG4 Port Fairy